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Terms of Sale

Office Hours - Monday Through Saturday 10 AM to 6 PM ET.
Order Support: 804-475-2243

E-Mail Contact Information
Primary E-Mail: (questions about orders)
Technical Support E-Mail: (pre-sale / post sale support)

Placing Orders

We accept orders through this website with payments handled by PayPal.

US and International orders placed by phone will be issued a PAYPAL invoice via e-mail which must be paid on-line. Sorry, we can not accept credit cards payments through by phone for any orders.

We accept major credit cards (Visa, MasterCard, American Express, and Discover/Novus) only. No personal checks or cash payments will be accepted. All payments are handled through PayPal. You do not need to be a member of PayPal to pay for your order.

All orders must include a valid billing and shipping address as well as a valid e-mail address and contact phone number. If PayPal will not accept your payment, we can not accept your order.

Acceptance of Terms

You are considered to be in acceptance of all terms posted on this web page when you submit any order with us. Terms on this webpage are the "official terms of sale" for

Shipping < Click Here for Shipping Details >

Returns, Refunds or Warranties

Unopened products may be returned within 14 days for in house credit, less shipping costs and a 25% restocking charge. No returns will be accepted after 14 days. You must obtain an RMA from us before making any return.

Opened products may be returned, within 30 days, for exchange only of like products and only in cases in which product is defective in manufacture. You must obtain an RMA from us before making any return.

You must return product with all packaging materials included or your return will be declined. Any product returned under this policy is subject to approval by the manufacturer (this specifically includes any Canon printheads and all compatible or remanufactured cartridges), as to defect status of product, before we will make any exchange at our cost. If you need a replacement now you will have to purchase new product, the amount of the new purchase (up to the value of the return less shipping and restocking charge) will be refunded once your claim is approved.

You will be responsible for any shipping costs to return such products, we will pay for shipping replacement items.

No refunds will be given for shipping, once an order has shipped.

Technical Support

All technical support is supplied FREE of charge through our website or by E-mail. Our E-mail address is

Limit of Liability

We accept no liability for use, misuse or inability to use any product sold at this website. Our liability is limited to the value of the order or purchase, except where the laws of the state of Virginia prohibit such limitations.

Privacy Policy

Information provided in making any purchase at this website may be used for the purpose of marketing this website's products at a later date. We will not provide your personal information to third parties unless such parties are necessary to complete the current order transaction.

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